Payment methods

Overview

Tickets Central supports three offline payment methods: Cash, E-Wallet, and Bank transfer. You control which methods are offered and can add custom instructions for each one. When an attendee pays offline, their ticket is created as Pending until you manually approve it.

Enabling and disabling methods

1. In the left-hand sidebar, click Settings.
2. Under Payment methods, toggle each method on or off.
3. Click Save settings.

Only enabled methods appear on the checkout page. If all three methods are disabled, attendees will see no payment option and cannot complete a purchase — ensure at least one method is active before publishing a paid event.

Adding payment instructions

For each enabled method, you can provide instructions that tell attendees exactly how to pay. Instructions are shown on the confirmation page immediately after the attendee submits their order, and again in their pending ticket email.

Good instructions include:

• Cash: venue name, collection point, and who to pay.
• E-Wallet: the app name (GCash, Maya, etc.), account name, and number.
• Bank transfer: bank name, account name, and account number.

Example bank transfer instructions:

BDO Savings · Account name: Riverside FC · Account number: 1234-5678-901 · Send your proof of payment to events@riversidefc.ph

Leave the instructions field blank if you prefer to communicate payment details through other channels.

The offline payment workflow

When an attendee chooses an offline method:

1. They complete the checkout form and submit.
2. A Pending ticket is created and they receive an email summarising what they owe and the payment instructions.
3. They send payment through the chosen method.
4. You verify receipt and approve the ticket in the Attendees tab (see Managing attendees).
5. On approval, the ticket moves to Paid and the attendee receives a confirmation email with their QR code.

Edge cases / gotchas

• Pending tickets reserve a spot in per-order limits but not in capacity. A pending order counts toward the max per order limit but does not reduce the tier's sold-out count. Only paid and checked-in tickets count against capacity.
• Payment instructions are global, not per event. The instructions you enter in Settings apply to every event on your account. If different events need different bank details, include all relevant information in the instructions or note the event name in the instructions field.
• There is no automatic payment expiry. Pending tickets do not expire automatically. If an attendee never pays, you will need to manually cancel their ticket or simply ignore it when approving.
• Online card payments are not available in Tickets Central. If you need Stripe card payments, use Club OS memberships or contact support to discuss upcoming payment features.