Managing ticket tiers

Overview

A ticket tier represents a purchasable ticket type within an event — for example General Admission, VIP, or Early Bird. Each tier has its own price, optional capacity limit, and optional per-order maximum. An event can have multiple active tiers displayed side-by-side on the public booking page.

Adding a tier

1. Open the event and click the Tiers tab.
2. Click Add tier.
3. Fill in the tier fields:

Field	Required	Notes
Name	Yes	Displayed on the booking page and on the ticket confirmation email.
Price	Yes	Set to 0 for a free tier. Must be a non-negative number.
Description	No	Short text shown below the tier name on the booking page.
Capacity	No	Maximum number of tickets available across all orders. Leave blank for unlimited.
Max per order	No	Maximum quantity a single attendee can purchase in one order. Leave blank for no limit.
Active	Yes	Inactive tiers are hidden from the booking page but not deleted.

1. Click Save tier.

Editing a tier

1. In the Tiers tab, find the tier you want to change and click Edit.
2. Update the fields and click Save tier.

Changes take effect immediately — attendees viewing the booking page at the same moment will see the updated price or description.

Deactivating a tier

Toggle Active off to hide a tier from the public booking page without deleting it. Tickets already purchased against that tier are unaffected.

Deleting a tier

Click Delete on a tier to permanently remove it. Deleting a tier that already has tickets sold is not allowed — deactivate it instead.

Sold-out behaviour

When a tier's sold ticket quantity reaches its Capacity, it is automatically marked as sold out on the booking page. The tier row is still shown (so attendees know it existed) but the purchase button is replaced with a Sold out badge.

Reordering tiers

Tiers are displayed on the booking page in Position order (ascending). To change the display order, edit each tier and set the desired position number. Lower numbers appear first.

Edge cases / gotchas

• Free tiers still go through checkout. A tier with price 0 still creates an event ticket record and sends a confirmation email. Attendees must complete the checkout form even for free tickets.
• Capacity counts confirmed tickets only. Pending (unpaid offline) tickets do not count against the capacity — only paid and checked-in tickets are counted. This prevents capacity from being eaten by unpaid orders.
• Currency is inherited from the event. Individual tiers cannot have a different currency to the event.