Managing attendees

Overview

The Attendees section of an event lists every ticket purchase and its current status. From here you can monitor revenue, filter by ticket status, approve offline payment orders, and export the full list to a CSV file.

Viewing attendees

1. Open the event from the Events list.
2. Click Attendees in the event navigation.

The table shows each ticket holder's name, email, tier, quantity, amount, payment method, and status.

At the top of the page, three summary figures are displayed:

Metric	Description
Revenue	Total amount collected from paid and checked-in tickets.
Tickets sold	Total quantity of confirmed (paid + checked-in) tickets.
Checked in	Number of attendees who have been physically checked in at the event.

Filtering by status

Use the tabs above the table to filter the attendee list:

Tab	Shows
All	Every ticket regardless of status.
Pending	Orders awaiting offline payment confirmation.
Paid	Confirmed purchases not yet checked in.
Checked in	Attendees who have been checked in.
Refunded	Tickets that have been refunded.
Cancelled	Tickets that were cancelled before confirmation.

Approving an offline payment

When an attendee chooses an offline payment method (cash, e-wallet, or bank transfer), their ticket is created with Pending status. The ticket is reserved but not confirmed until you approve it.

To approve:

1. Find the ticket in the Pending tab.
2. Click Approve in the row's action column.
3. The ticket moves to Paid status and a confirmation email is automatically sent to the attendee with their ticket details and QR code.

Only pending offline-payment tickets can be approved. Card-payment tickets are confirmed automatically by the payment processor.

Exporting to CSV

Click Export CSV to download a spreadsheet of all confirmed (paid and checked-in) tickets. The file includes:

• Attendee name and email
• Ticket tier name
• Amount, currency, and quantity
• Status and purchase timestamp
• Check-in timestamp (if applicable)
• Any custom checkout field responses

The filename follows the pattern tickets-{event-slug}-{date}.csv.

Edge cases / gotchas

• Pending tickets count against per-order limits, not against capacity. A pending order holds a spot in the per-order maximum but does not reduce the tier's sold-out capacity count until it is approved.
• Refunds are manual. Tickets Central does not process refunds automatically. If an attendee needs a refund, process the payment outside the platform and then update the ticket status to Refunded by contacting support.
• The export only includes confirmed tickets. Pending and cancelled tickets are excluded from the CSV export.