Members

Member statuses explained

What every status value on a member record means, how application status and payment status work independently, and when expiry kicks in.

Approving and rejecting member applications

How to review pending applications, what happens when you approve or reject, and how the rejection cooldown works.

Inviting members

How to send a direct membership invitation to someone by email so they can join your club without going through the public application form.

Bulk CSV import

How to download the import template, fill it in, and upload it to create many member records in one go.

Renewing a membership

How to manually extend a member's expiry date without creating a new invoice, and when to use renewal versus relying on Stripe auto-renewal.

Sending portal access

How to issue or re-issue a member portal invitation so a member can log in to their membership area on StatsCentral.

Managed players

What guardianships are and how to link parents or guardians to their players.

What a club manager can do

Managers run the club alongside you — everything except the club's own subscription. How to appoint one and what they see.